Privacy Policy

Welcome to our Privacy Policy. Your privacy is critically important to us, and this document explains how we collect, use, protect, and manage your personal information. This policy applies to all services, websites, and products offered by Volkswagen Maintenance.

Key Terms

To help you understand this policy:

  • “Personal Data” means any information relating to an identified or identifiable person
  • “Service” refers to our website, applications, and all related products and services
  • “User” or “You” refers to any individual or entity using our Service
  • “We,” “Us,” or “Our” refers to Volkswagen Maintenance

Information We Collect

Information You Provide

We collect information you voluntarily provide when:

  • Creating an account
  • Using our services
  • Contacting our support team
  • Subscribing to newsletters
  • Completing forms or surveys

This may include:

  • Name and contact information
  • Login credentials
  • Payment information
  • Communication preferences
  • Profile information

Automatically Collected Information

When you use our Service, we automatically collect:

  • Device information (type, operating system, browser)
  • IP address and location data
  • Usage patterns and interactions
  • Performance and error data
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for:

  1. Providing and improving our services
  2. Personalizing your experience
  3. Processing transactions
  4. Communication about service updates
  5. Security and fraud prevention
  6. Analytics and service optimization
  7. Legal compliance

Data Protection

We implement industry-standard security measures to protect your data:

  • Encryption in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure data centers
  • Employee training and confidentiality agreements

Your Privacy Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications
  • Export your data
  • Withdraw consent for processing
  • File a complaint with supervisory authorities

Data Retention

We retain your information for as long as:

  • Your account is active
  • Necessary to provide our services
  • Required by law
  • Needed for legitimate business purposes

International Data Transfers

When we transfer data internationally, we ensure:

  • Adequate data protection measures
  • Compliance with local regulations
  • Implementation of standard contractual clauses
  • Regular review of transfer mechanisms

Children’s Privacy

Our Service is not intended for children under 13. We:

  • Do not knowingly collect data from children
  • Delete any inadvertently collected children’s data
  • Require parental consent where applicable
  • Comply with children’s privacy protection laws

Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your preferences
  • Analyze service usage
  • Enable essential features
  • Improve user experience
  • Measure marketing effectiveness

You can control cookies through your browser settings.

Third-Party Services

When using third-party services, we:

  • Carefully select partners
  • Review their privacy practices
  • Share only necessary information
  • Require appropriate data protection measures

Changes to This Policy

We may update this policy to reflect:

  • New services or features
  • Legal requirements
  • Privacy best practices
  • Operational changes

We will notify you of significant changes through:

  • Email notifications
  • Website announcements
  • In-app notifications

Contact Information

For privacy-related inquiries:

Email: privacy@volkswagenmaintenance.com

Address: Ulica Dragutina Golika 63 10000 Zagreb Croatia

Phone: +385 1 3096 567

Contact Us Form

Response time: Within 48 hours for privacy concerns

Legal Basis for Processing

We process personal data based on:

  • Contract fulfillment
  • Legal obligations
  • Legitimate interests
  • User consent

Security Incident Response

In case of a data breach, we will:

  1. Investigate and contain the incident
  2. Notify affected users promptly
  3. Work with authorities as required
  4. Implement necessary security improvements

Specific Regional Rights

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR):

Legal Basis for Processing

Under GDPR, we process your data based on:

  • Explicit consent
  • Contract performance
  • Legal obligations
  • Legitimate business interests
  • Protection of vital interests
  • Public interest tasks

Your Enhanced Rights

As an EEA resident, you have:

  • Right to access (Article 15)
  • Right to rectification (Article 16)
  • Right to erasure/“right to be forgotten” (Article 17)
  • Right to restrict processing (Article 18)
  • Right to data portability (Article 20)
  • Right to object (Article 21)
  • Rights related to automated decision-making (Article 22)

Data Transfer Mechanisms

For international transfers, we use:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Binding Corporate Rules where applicable

Response Timeframes

We commit to:

  • Responding to rights requests within 30 days
  • Notifying of data breaches within 72 hours
  • Maintaining detailed processing records

California Residents (CCPA)

Additional rights include:

  • Personal information disclosure details
  • Sale opt-out rights
  • Non-discrimination protections

Accessibility Compliance

We are committed to ensuring digital accessibility for people with disabilities. We aim to comply with the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG 2.1):

Accessibility Features

Our digital services include:

  • Screen reader compatibility
  • Keyboard navigation support
  • Alt text for images
  • Proper heading structure
  • Color contrast compliance
  • Resizable text support
  • Accessible forms and controls

Accessibility Statement

We regularly:

  • Conduct accessibility audits
  • Provide accessibility training
  • Update our platforms for compliance
  • Welcome feedback on accessibility

Assistance and Support

For accessibility-related:

  • Questions
  • Alternative formats
  • Assistance requests
  • Feedback
    Contact our accessibility team at: accessibility@volkswagenmaintenance.com

Accountability and Governance

We maintain:

  • Regular privacy impact assessments
  • Data protection officer appointment
  • Internal data protection policies
  • Employee privacy training programs
  • Vendor management procedures

This privacy policy demonstrates our commitment to protecting your privacy while providing transparent information about our data practices.